The following instructions require IOS version 13.0.0 or higher with the latest version of GS Wave. Use of IOS version 12.x or earlier may cause GS Wave to configure but will refuse to connect/register with a VoIP provider.
Customers who enter an invalid mailbox number, invalid activation pin or attempt to connect more than 1 device to the same extension number will be unable to activate any device for a period of 24 hours. It is important to enter the web address, mailbox number and activation pin exactly as shown in the Support Portal. If you need help locating this information or accessing the Support Portal please Submit A Ticket and a member of our staff will be happy to assist you.
The following instructions vary by iPhone model or device. Any customers who experience difficulty please email any corrections or feedback to sales@helixtelecom.com.
- Download and install the Grandstream Wave application from the Apple store. A link to the Android and IOS versions can be found on the Grandstream website here by clicking here.
- Launch the application.
- Click ALLOW when prompted.
- Click SETTINGS button on the bottom right hand corner of the screen.
- Click PROVISION SETTINGS from the menu of options.
Click on the following options and enter the appropriate information:
- Download Via = HTTPS is preferred.
- Config Server Path = Enter provision.phone123.me/wave/MAILBOXNUMBER/ACTIVATIONPIN.
- HTTP/HTTPS User Name = Leave blank.
- HTTP/HTTPS Password = Leave blank.
Example CONFIG SERVER PATH is provision.phone123.me/wave/3001012/12345 where 3001012 is the Mailbox Number and 12345 is the Activation Pin.
When finished configuring the options above continue with the following steps:
- Click START PROVISIONING.
- Click YES to confirm.
- Click START PROVISIONING.
- Click YES to confirm.
IMPORTANT: THE PREVIOUS INSTRUCTIONS ARE DESIGNED TO WORKAROUND A BUG IN IOS. FOLLOW THE PREVIOUS INSTRUCTIONS AS WRITTEN.
- Click KEYPAD from the bottom menu.
- If the provisioning was successful then you should see the 4 digit extension for your phone on the top right hand corner of your screen.
Please read the remaining instructions for common configuration changes.
Make GS Wave Compatible with Helix Telecom documentation
- Launch GS Wave.
- Click SETTINGS from the bottom right hand corner.
- Click Account Settings.
- Click your extension from the list.
- Enable USE # AS DIAL KEY.
Enable on Mobile Networks
- Launch GS Wave.
- Click SETTINGS from the bottom right hand corner.
- Click Advanced Settings.
- Under NETWORK SETTINGS you may Enable or Disable WiFi Only. If enabled GS Wave will not make or receive calls while on any connection except WiFi. If disabled GS Wave will use any available data connection. This may impact adversely impact your mobile data usage and battery life.
Setup Do Not Disturb
Enable Do Not Disturb timer to prevent phone from ringing after hours:
- Launch GS Wave.
- Click SETTINGS from the bottom right hand corner.
- Click ADVANCED SETTINGS from menu.
- DND = ENABLE
- Click DND SETTINGS from menu.
- Select TIME BASED from menu.
- START TIME = When phone should stop accepting calls from Helix Telecom.
- END TIME = When phone should begin accepting calls from Helix Telecom again.
- Click blue checkbox found at top right hand corner of the screen to save your changes.
- Click BACK blue arrow found at top left hand corner of the screen.
