If you configure automatic provisioning with Grandstream Wave and something is not working right please call Dave from another phone other than your cell phone. I’ll need a screenshot of your configuration but I can help troubleshoot most basic issues.
Just be sure not to configure a softphone with the same extension as a deskphone while both devices are connected to the internet. You can dial 611# from any desk phone and follow the prompts to sign out the desk phone before launching the softphone.
If you are on the Unlimited Plan you can request free softphone extensions for all your staff members as long as they have an active desk phone. If you would like to request some free extensions for your desk so you do not need to sign out of the desk phones please call me at your leisure. My contact information and hours are found in my signature below.
Please follow the instructions below to configure Zoiper on your Android.
- Download the Zoiper app from the Play Store (free download) and launch the app.
- Select OPEN to open the App
- Account Setup Screen will pop up
- Enter Username: Username = 4 Digit Extension Number.
- Enter password: Password = Password for your extension number. (from the Softphone and Customer Supplied Hardware Configuration Information section of the portal for the 4 digit extension entered in step 4)
- Select Create an account
- Enter hostname pr provider by entering (Proxy/Domain IP) which is 108.61.157.188
- select Next
- Skip Account setup do not check box
- SIP UDP should read: Found and should appear green
- Select Finish
- Allow zoiper to access photos media and files
- Allow zoiper to make and manage phone calls
- Allow zoiper to stop optimizing battery usage by selecting ALLOW
- Allow zoiper to have Do Not Disturb Access by selecting OK at the bottom of the screen
- On the Do not disturb permissions screen exit out to begin to use phone
- Select TURN ON to enable speed dial and contacts permission
18 ALLOW ZOIPER acccess to contact
19 Your phone contacts should appear
20 to make an outbound call dial out while using the app screen should be orange [calls may take 10-15 minutes to propogate (to register on the internet)]
